Returns & Exchanges
At CTX Home Gyms, we stand behind the durability of our equipment and want to ensure you are completely satisfied with your setup. If your gear doesn't meet your training needs, you can initiate a return within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Securely pack the items in their original packaging, ensuring all bolts, components, and manuals are included to avoid restocking fees.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt for verification.
Inspection and Refund
Once our technicians inspect the returned gear for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing